## Missing an Important E-mail? We have you covered.

### **Places to Check for Missing Emails:**

1. **Inbox (Search Bar)**  
   - Use the **search bar** at the top of Outlook or Outlook Web to search for sender name, subject, or keywords.  
   - Double-check sorting (e.g., newest to oldest) and filters (e.g., unread only).
2. **Junk Email Folder**  
   - Messages flagged as spam are often routed here.
3. **Quarantine**  
   - Visit: [https://security.microsoft.com/quarantine](https://security.microsoft.com/quarantine)  
   - Microsoft Defender might hold it if flagged as phishing or malware.
4. **Other or Focused Inbox**  
   - If **Focused Inbox** is enabled, check both the “Focused” and “Other” tabs in Outlook.
5. **Rules (Inbox Management Rules)**  
   - Go to **Settings > Mail > Rules** (in Outlook Web) or **File > Manage Rules & Alerts** (desktop).  
   - Check if an inbox rule moved or deleted the message.
6. **Deleted Items**  
   - The email might have been accidentally deleted.
7. **Clutter or Archive**  
   - Rarely used now, but if Clutter is still enabled, check that folder.  
   - Also check the **Archive** folder.
8. **Blocked Senders List**  
   - Go to **Settings > Mail > Junk email** (Outlook Web).  
   - Make sure the sender isn’t accidentally blocked.

### How to See Quarantined Messages in Microsoft 365:

1. **Go to the Quarantine Page (see instructions below)**
2. **Filter Your Messages (Optional):**  
   - At the top, you can filter by:  
     - **Time range** (last 7 days, 30 days, etc.)  
     - **Message type** (spam, phishing, etc.)  
     - **Recipient** (if you’re an admin)
3. **View and Take Action:**  
   - Click on a message to:  
     - **Preview** the email  
     - **Release** it to your inbox  
     - **Report as false positive**  
     - **Block sender** or **download message headers**
4. **Alternative Access (via Email):**  
   - Microsoft often sends **“quarantine notifications”** to users.  
   - These emails include direct links to release or review quarantined emails.

Stay tuned for more helpful hints!