Missing an Important E-mail? We have you covered.

Places to Check for Missing Emails:

1. Inbox (Search Bar)
   • Use the search bar at the top of Outlook or Outlook Web to search for sender name, subject, or keywords.
   • Double-check sorting (e.g., newest to oldest) and filters (e.g., unread only).
2. Junk Email Folder
   • Messages flagged as spam are often routed here.
3. Quarantine
   • Visit: https://security.microsoft.com/quarantine
   • Microsoft Defender might hold it if flagged as phishing or malware.
4. Other or Focused Inbox
   • If Focused Inbox is enabled, check both the “Focused” and “Other” tabs in Outlook.
5. Rules (Inbox Management Rules)
   • Go to Settings > Mail > Rules (in Outlook Web) or File > Manage Rules & Alerts (desktop).
   • Check if an inbox rule moved or deleted the message.
6. Deleted Items
   • The email might have been accidentally deleted.
7. Clutter or Archive
   • Rarely used now, but if Clutter is still enabled, check that folder.
   • Also check the Archive folder.
8. Blocked Senders List
   • Go to Settings > Mail > Junk email (Outlook Web).
   • Make sure the sender isn’t accidentally blocked.

How to See Quarantined Messages in Microsoft 365:

1. Go to the Quarantine Page (see instructions below)
2. Filter Your Messages (Optional):
   • At the top, you can filter by:
     • Time range (last 7 days, 30 days, etc.)
     • Message type (spam, phishing, etc.)
     • Recipient (if you’re an admin)
3. View and Take Action:
   • Click on a message to:
     • Preview the email
     • Release it to your inbox
     • Report as false positive
     • Block sender or download message headers
4. Alternative Access (via Email):
   • Microsoft often sends “quarantine notifications” to users.
   • These emails include direct links to release or review quarantined emails.

Stay tuned for more helpful hints!