Creating a Ticket

Creating a ticket using the Nugravity Ticketing System is simple.

First, navigate to the Nugravity Customer Portal:

1. Open your browser and type in https://nugravity.ca, then select ‘My Account’ and ‘Customer Portal’ from the menu – you can also Click Here.

Note: for Nugravity-monitored devices, there will be a Nugravity icon on your computer’s systray. Left-click on the icon, then left-click on the Customer Portal. 2. Enter your company email address and your password. 3. You will be prompted for the Multi-Factor Authentication code or MFA code. 4. Once logged in, select ‘Create Ticket’ from the menu option on the left.

If you are having issues logging on or creating a ticket, please send the following information to support@nugravity.com.

1. Your company name
2. Your first and last name
3. Your company email address
4. The issue you are experiencing (e.g., Can’t log in to the ticketing system, or the Create Ticket button is not showing up).